Frequently Asked Questions
Everything you need to know about shopping with Never Fully Dressed.
How long does shipping take and what are the costs?
We offer worldwide shipping. Standard UK delivery typically takes 3-5 working days, while international orders can take 7-14 working days depending on the destination and customs processing.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return your items within 28 days of receipt, provided they are in original condition with all tags attached.
How do I know which size to order?
Each product page features a detailed size guide. Our styles vary from oversized to tailored fits, so we recommend checking the specific measurements provided for each garment.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer express checkout via PayPal, Apple Pay, and buy-now-pay-later options like Klarna.
Are your fabrics sustainably sourced?
We are committed to conscious fashion. Many of our pieces are crafted from eco-friendly fabrics like Lenzing™ Ecovero™ and organic cotton, and we are constantly working to improve our supply chain transparency.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Once an order is confirmed, we may not be able to make changes, but please contact our customer service team immediately to see if we can assist.